Refund Policy

We want every Starke Pizza to be right. Because our food is perishable and made to order, the following policy applies.

Cancellations

You may cancel for a full refund before your order enters preparation, typically within 5 minutes of ordering. Call (970) 214-4864 immediately. Once preparation has started, orders cannot be cancelled.

Wrong, missing or damaged items

If an item is incorrect, missing, or arrives damaged, contact us within 24 hours with your order number (and a photo where possible). We will offer a remake, store credit, or a refund for the affected items at our discretion.

Late or failed delivery

• If we cannot deliver your order, you will receive a full refund including the $4.00 delivery fee.
• If delivery fails because of an incorrect address or no one being available, the order is not eligible for a refund.

Quality issues

If you're unhappy with the quality of your pizza, tell us within 24 hours and we'll make it right.

How refunds are issued

Approved refunds are returned to the original card through Square. Please allow 5–10 business days for the refund to appear, depending on your bank.

Contact

support@starkepizza.com · (970) 214-4864 · 1900 Market St, Philadelphia, PA 19103